Join Us in Play Coaching

A Love Letter to Our Community

Lindsay in 2022

Table of Contents

A Grand Dream Has Come to Life!

When we opened SPL 3 years ago, it was a shot in the dark. Owner Lindsay (me!) saw the lack of inclusive community for families of neurodivergent and disabled children, the loneliness and overwhelm of parents, and the absence of clearly available neuro-affirming resources. As a speech therapist and parent to a neurodivergent child, I saw this all firsthand for many years. I had no idea how this business idea would work, but I was desperate to make it happen. As I built this, I wondered; would families find it important as they navigated the first years of their child’s life? Would they find it welcoming & inclusive?

The Numbers!

Well, in these 3 years, I’m blown away by what has happened! From 2022 till now, across 2 locations, we’ve served…

  • 2000 First Time Visits
  • 488 Open Play Member Families
  • 637 Regional Center Families
  • 42 Therapist Collective Members
  • 400 Birthday Parties
  • 40 Staff Members; 8 of which left us to attend undergraduate or graduate school for special education careers

The feedback we continue to get from families is that Spirited Play Labs has become an important staple in their family’s lives. Many of you we’ve known for the last 3 years, and some we are just getting to know. Families generally stay with SPL as members for over 2 years! This tell us that the relationships that are being built between you and staff, you and parents, and you and your child are really important and meaningful!

Who Are All Of You?

Families choose to get memberships for a variety of reasons, including…

  • To access shared, neurodiversity-affirming resources (i.e. therapists, caregivers, books, videos)
  • To get therapeutic recreational services (aka Play Coaching) for child-led, joyful social support
  • To feel less alone upon their child’s initial diagnosis or their entry into the medical/educational systems
  • To foster their children’s awareness of inclusion, especially disability inclusion
  • To create a community to help others and get help when you need it
  • To rest and play in a safe place outside of home

Our SPL Member families come from all walks of life. We have families whose children are neurodivergent, disabled, neurotypical, spirited, or neuro-spicy. We recognize many intersectional identities within each family unit, including race, class, gender, age, and more. Children range from 12 months to 8.5 years old, and they live across the spectrum of disability. Some children attend general education public school, while others homeschool in the forest. SPL is a home to so, so many diverse families because of the importance of what we do.

Community Care is the Way Forward!

We didn’t know if this model would work. Since it didn’t exist in the Bay Area, we wondered…could the community come together to create a shared space to support disabled and neurodivergent people?! Could they maintain a community space that exemplified safety, understanding, compassion, and curiosity? Could members practice rupture and repair, and could members uphold our community agreements? The resounding answer is Y-E-S.

Creating and maintaining community is NOT easy. A place like Spirited Play Labs takes effort, not only from staff, but from parents and children. To show up each day, each week, sometimes requires a lot of you all. We know that it takes effort to practice flexibility, compassion, and understanding when in community with people you don’t know yet. We want to thank you so very deeply for joining us on this journey.

Looking To The Future

We hope that there is a ripple effect outside of the walls of SPL, so that families of neurodivergent / disabled / spirited children can be welcomed and supported in more spaces than ours. We see the breakdown of large-scale systems that families rely on, and we fear for the community of disabled people who rely on them. We don’t think we can solve all the relevant problems of the world, but we hope we can at least provide a welcoming space while you navigate what to do next.

In 2025, we will be expanding our programming to include new, much-needed offerings, and adding additional locations across the Bay Area. We will also be focusing on building up our staff, who are often neurodivergent or disabled themselves, who want to serve the community without the complexity or barriers that higher education may come with. Our Play Coaching model has become a huge success, and we currently have 7 staff members who’ve trained in this model to serve you. We feel strongly that Play Coaching is a wonderful way for young people to provide care and support to neurodivergent children without having to become ABA therapists or going to graduate school (though we do support our staff that choose to go to grad school).

This is all thanks to YOU, the community who has shown up and made this experiment a total success. Please continue to show up for yourself and your community and let yourself be seen. We want to celebrate your wins, give you a shoulder to cry on, and provide connections to others as long as we are needed.

With Love,

Lindsay and the SPL staff

Site Manager

The Site Manager leads daily operations at their assigned location, creating exceptional experiences for members while managing staff and facilities. This role serves as the on-site leader responsible for implementing organizational standards while addressing immediate needs and opportunities.

Reports to: Fractional Director of Operations

Key Responsibilities:

Staff Leadership & Development
  • Supervise and coordinate daily activities of site staff
  • Maintain staff schedules for the location
  • Provide real-time coaching and support to team members while relying on SPL philosophy and culture
  • Foster a positive, collaborative team culture
  • Communicate operational updates and requirements to onsite staff
  • Act as liaison between direct care staff (those who work on the floor daily) and management team to ensure needs of direct care staff are being reflected in management decisions in a timely manner using the agreed-upon communication methods
  • Provide regular feedback to staff about job performance and complete bi-annual performance reviews as it relates to SPL Handbook Policies
  • Observe & provide feedback for hiring of new staff members
  • Screen & onboard volunteers
  • Ensure exceptional service standards for all members
  • Address member questions, concerns, and feedback promptly
  • Oversee check-in/check-out processes
  • Create a welcoming, inclusive environment
  • Complete all first time visits to introduce new people to SPL and provide information about agreements and membership tiers
  • Send monthly emails to site specific members for updates & connections
  • Utilize Circle app for upcoming events and announcements
  • Contacting any member families in need of additional support or follow-up for repair after breakdown
  • Maintain facility standards for safety, cleanliness, and functionality
  • Conduct daily facility inspections and report back any outstanding issues to management; schedule staff for facility upgrades when possible outside of work hours
  • Coordinate basic maintenance and repairs
  • Manage local inventory and supplies
  • Implement safety and emergency procedures
  • Work with Program Director to update physical space / items quarterly
  • Communicate with landlord/property management when any issues arise
  • Maintain professional communication with members and staff by managing your location’s email account and telephone system daily
  • Maintain accurate attendance and participation records for both staff and members
  • Document member concerns and resolutions via written record
  • Book and properly schedule parties, site rentals, or additional speciality services including Play Coaching appointments and summer camp
  • Complete daily and weekly operational reports
  • Manage member’s contracts, which includes billing and interfacing with partner organizations this includes handling pauses or cancellations via email (never just in person or phone)
  • Manage administrative aspects of the play coaching role: schedule sessions through POS system, reschedule sessions as needed, stay in active communication with members, send introductory packets via email to new members
  • Rely on policies and procedures laid out via manuals and handbooks from Executive Team
  • Monthly RCEB BillingĀ 
  • Quarterly list of who needs to be cancelled sent to Mikaela *RCEB families who’ve not visited in 3 months or more & did not notify us
  • Maintain detailed notes using Mindbody about each member family, including safety concerns, names/ages of children, and special information to know
  • Serve as primary on-site point of contact
  • Maintain clear communication with Executive Assistant
  • Provide regular updates to Director of Operations via email
  • Coordinate with other Site Managers on cross-location matters
  • Interface with vendors for basic service needs
  • Escalate significant issues appropriately
  • Primary work location at assigned site
  • Full-Time RoleĀ 
  • May require some evening and weekend availability
  • Physical requirements include standing for extended periods, light lifting, and mobility throughout facility
  • Fast-paced environment requiring adaptability and quick decision-making

Site Supervisor

The Site Supervisor is an assistant leadership role responsible for ensuring the smooth weekday morning and weekend operations of our play space. This includes supporting staff, engaging with families, handling administrative tasks, and maintaining a safe, inclusive, and affirming environment for neurodivergent and disabled children.

Reports to: Site Manager

Key Responsibilities:

Member Experience
  • Greet and warmly welcome families upon arrival
  • Complete check-in/check-out procedures accurately and efficiently
  • Answer questions about programs, memberships, and facility features
  • Address basic member concerns promptly or escalate to Site Manager when appropriate
  • Create an inclusive, supportive atmosphere for all children and families
  • Engage with children in an age-appropriate, encouraging manner
  • Monitor the play area continuously to ensure safety and appropriate behavior
  • Enforce safety rules consistently while maintaining a positive atmosphere
  • Respond quickly to any conflicts or safety concerns
  • Follow all emergency protocols when necessary
  • Document any incidents according to established procedures
  • Reset and sanitize toys and equipment between sessions following cleaning protocols
  • Maintain organization and cleanliness of all play areas throughout shifts
  • Conduct regular inventory checks of supplies and materials
  • Assist with opening and closing procedures
  • Identify and report any maintenance or safety issues
  • Maintain accurate attendance and membership records
  • Process basic transactions as needed
  • Assist with program registration when required
  • Organize and distribute program materials
  • Support special events and programs as needed
  • Primary work location at assigned site
  • Part-Time RoleĀ 
  • Weekend and morning availability required
  • Physical requirements include standing for extended periods, frequent bending and lifting of up to 25 pounds
  • Fast-paced environment requiring high energy and adaptability
  • Exposure to typical noise levels associated with children’s play environments

Play Coach

Play Coaches provide structured, therapeutic play sessions tailored to the individual needs of each child. They create a consistent and supportive relationship while using specialized play techniques to support social-emotional growth and developmental goals. Play Coaches serve as the primary therapeutic relationship for children in their care.

Reports to: Site Manager for scheduling and day-to-day operations; Program Director for program quality and professional development

Key Responsibilities:

Session Facilitation
  • Lead 1:1 or small group play sessions using evidence-based therapeutic play techniques
  • Create individualized play plans based on each child’s unique needs and goals
  • Implement appropriate interventions and activities aligned with program methodology
  • Adapt session approach based on child’s responses and developmental progress
  • Maintain appropriate boundaries and professional relationship standards
  • Foster a safe, nurturing environment that promotes growth and exploration
  • Conduct initial and ongoing informal assessments of child development and needs
  • Observe and document detailed notes on child behavior, play themes, and progress
  • Track developmental milestones and areas for growth
  • Maintain comprehensive and confidential session records
  • Complete all documentation within required timeframes
  • Communicate effectively with caregivers about session highlights and child progress
  • Provide appropriate feedback and guidance to support families
  • Maintain appropriate professional boundaries with families
  • Collaborate with caregivers to ensure consistency between sessions and home
  • Address caregiver questions and concerns or escalate as appropriate
  • Participate in regular supervision and coaching sessions
  • Engage in ongoing training and professional development
  • Incorporate feedback into practice
  • Stay current on play therapy approaches and child development research
  • Collaborate with other Play Coaches to share best practices
  • Primary work location at assigned site
  • Part-Time or Full-Time Jobs availableĀ 
  • May require evening and weekend availability to accommodate families’ schedules
  • Physical requirements include sitting on floor, light lifting, and active play with children
  • Emotional resilience required for working with children experiencing challenges
  • Schedule may vary based on client needs

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