Join Us in Play Coaching

Frequently Asked Questions

Unsure if Spirited Play Labs is right for your family? Let us answer some questions!

Playspace FAQ:

Can I stop by Spirited Play Labs anytime?

Both First Time Visits and Members are required to pre-register for open play using the website or Mindbody app.

My child plays loudly, is disabled, or has behavioral concerns. I’ve struggled with feeling shamed and unwelcomed in other play spaces. How is SPL different?

We know what it’s like to have a sensory, medically, or behaviorally different child.Ā  We intentionally created this space for children just like yours. Inclusion is our core philosophy. Every member of our staff is either a childhood development professional, or is in school to become one. We train all of our Support Staff on problem-solving + de-escalation for when friction arises. We also have many locations around our center that allow you to find comfort during a meltdown, overstimulation, or episode before you get back to play.

Does my child have to be disabled to visit SPL?

Everyone is welcome, no matter their ability, race, sensory needs, or development. Please note that our play space was specifically built to be one of the safe spaces for children who have needs not met in other public children’s spaces. Many families come to SPL because they feel shamed, judged, or unwelcome at places like parks or busy play centers. There will be times you’ll meet families along the many spectrums of disability, development, those with autism, Down Syndrome, and beyond – who look, sound, act, and play in their own way!

My child was just recently diagnosed and I feel a little lost on who to talk to or where to go. Does SPL have resources for me?

We have one of the greatest resources parents like you could ever ask for: other parents. SPL offers the community and care that special needs parents desperately seek during their early days of diagnosis. Many of our Visitors and Members have been where you are today – their first diagnosis, their first IEP meeting, or their first time considering pediatric therapy. The companionship of special needs parents is something that has been lost over the years, and we’re here to foster those important relationships back to life with our inclusive open play, chats, and member events.

What are the rules of your play space?

In short: be kind! There is no wrong way to play here. Our centers and toys have no bounds or limits. Go up the slide, play with the toys your own way – your child can’t get into trouble here! We just ask that you be mindful of those around you. Safe play can look a lot of different ways so we are open to all of the authentic ways that children can have fun.

What are the ages welcome at SPL?​

Our play space is ideal for children between the ages of 18 months to 8 years old. Please note, we can make exceptions for older children with developmental disabilities; please email us for an exception. If your child is under 18 months, please be aware that we have older children with decreased spatial awareness, and therefore your child may not be safe playing on the floor without supervision.

Weekday mornings are ideal for our younger crowd, midday is ideal for all ages with increased sensory or behavioral needs, and afternoon and Saturdays are for all ages.

Can I drop my child off to this play space?

We require parents supervise their their children when playing in our play space. We are not able to babysit or supervise your child without you present.

Must everyone take off shoes?

We ask that children and caregivers take off shoes before entering the play space. If this is difficult for your child, please notify the front desk for alternatives. Socks are not required.

Am I able to bring in food for my child?

Yes, food and drink are allowed in the Spirited Play Labs eating area and banquette. You can see our entire Play Space Tour here!

Membership FAQ:

Do I get access to all locations with a membership?

Members can access all SPL locations. Please note, regional centers will only cover one location for membership.

Is the membership a family membership or do I need a separate one for each of my two children?

Memberships include all members of the immediate family unit – no extra fees per child!

What's the difference between Open Play and Therapeutic Play?

Open Play is our standard membership which gives families access to our physical space, community of members, and weekly offerings from local specialists.Ā 

For families seeking a more hands-on experience, we recommend Therapeutic Play. This Membership offers twice per month scheduled appointments with an SPL Play Coach. Our Play Coaches are DIR/Floortime trained and provide support with social engagement, language building, and problem solving while in the play space. This offering is ideal for children who are not yet “ready” for a social group, or seeking social skills therapy that involves the parent and uses a child-led approach.

Don't see an answer to your question?

We want to help! Get in touch with us directly so we can answer your question.

Site Manager

The Site Manager leads daily operations at their assigned location, creating exceptional experiences for members while managing staff and facilities. This role serves as the on-site leader responsible for implementing organizational standards while addressing immediate needs and opportunities.

Reports to: Fractional Director of Operations

Key Responsibilities:

Staff Leadership & Development
  • Supervise and coordinate daily activities of site staff
  • Maintain staff schedules for the location
  • Provide real-time coaching and support to team members while relying on SPL philosophy and culture
  • Foster a positive, collaborative team culture
  • Communicate operational updates and requirements to onsite staff
  • Act as liaison between direct care staff (those who work on the floor daily) and management team to ensure needs of direct care staff are being reflected in management decisions in a timely manner using the agreed-upon communication methods
  • Provide regular feedback to staff about job performance and complete bi-annual performance reviews as it relates to SPL Handbook Policies
  • Observe & provide feedback for hiring of new staff members
  • Screen & onboard volunteers
  • Ensure exceptional service standards for all members
  • Address member questions, concerns, and feedback promptly
  • Oversee check-in/check-out processes
  • Create a welcoming, inclusive environment
  • Complete all first time visits to introduce new people to SPL and provide information about agreements and membership tiers
  • Send monthly emails to site specific members for updates & connections
  • Utilize Circle app for upcoming events and announcements
  • Contacting any member families in need of additional support or follow-up for repair after breakdown
  • Maintain facility standards for safety, cleanliness, and functionality
  • Conduct daily facility inspections and report back any outstanding issues to management; schedule staff for facility upgrades when possible outside of work hours
  • Coordinate basic maintenance and repairs
  • Manage local inventory and supplies
  • Implement safety and emergency procedures
  • Work with Program Director to update physical space / items quarterly
  • Communicate with landlord/property management when any issues arise
  • Maintain professional communication with members and staff by managing your location’s email account and telephone system daily
  • Maintain accurate attendance and participation records for both staff and members
  • Document member concerns and resolutions via written record
  • Book and properly schedule parties, site rentals, or additional speciality services including Play Coaching appointments and summer camp
  • Complete daily and weekly operational reports
  • Manage member’s contracts, which includes billing and interfacing with partner organizations this includes handling pauses or cancellations via email (never just in person or phone)
  • Manage administrative aspects of the play coaching role: schedule sessions through POS system, reschedule sessions as needed, stay in active communication with members, send introductory packets via email to new members
  • Rely on policies and procedures laid out via manuals and handbooks from Executive Team
  • Monthly RCEB BillingĀ 
  • Quarterly list of who needs to be cancelled sent to Mikaela *RCEB families who’ve not visited in 3 months or more & did not notify us
  • Maintain detailed notes using Mindbody about each member family, including safety concerns, names/ages of children, and special information to know
  • Serve as primary on-site point of contact
  • Maintain clear communication with Executive Assistant
  • Provide regular updates to Director of Operations via email
  • Coordinate with other Site Managers on cross-location matters
  • Interface with vendors for basic service needs
  • Escalate significant issues appropriately
  • Primary work location at assigned site
  • Full-Time RoleĀ 
  • May require some evening and weekend availability
  • Physical requirements include standing for extended periods, light lifting, and mobility throughout facility
  • Fast-paced environment requiring adaptability and quick decision-making

Site Supervisor

The Site Supervisor is an assistant leadership role responsible for ensuring the smooth weekday morning and weekend operations of our play space. This includes supporting staff, engaging with families, handling administrative tasks, and maintaining a safe, inclusive, and affirming environment for neurodivergent and disabled children.

Reports to: Site Manager

Key Responsibilities:

Member Experience
  • Greet and warmly welcome families upon arrival
  • Complete check-in/check-out procedures accurately and efficiently
  • Answer questions about programs, memberships, and facility features
  • Address basic member concerns promptly or escalate to Site Manager when appropriate
  • Create an inclusive, supportive atmosphere for all children and families
  • Engage with children in an age-appropriate, encouraging manner
  • Monitor the play area continuously to ensure safety and appropriate behavior
  • Enforce safety rules consistently while maintaining a positive atmosphere
  • Respond quickly to any conflicts or safety concerns
  • Follow all emergency protocols when necessary
  • Document any incidents according to established procedures
  • Reset and sanitize toys and equipment between sessions following cleaning protocols
  • Maintain organization and cleanliness of all play areas throughout shifts
  • Conduct regular inventory checks of supplies and materials
  • Assist with opening and closing procedures
  • Identify and report any maintenance or safety issues
  • Maintain accurate attendance and membership records
  • Process basic transactions as needed
  • Assist with program registration when required
  • Organize and distribute program materials
  • Support special events and programs as needed
  • Primary work location at assigned site
  • Part-Time RoleĀ 
  • Weekend and morning availability required
  • Physical requirements include standing for extended periods, frequent bending and lifting of up to 25 pounds
  • Fast-paced environment requiring high energy and adaptability
  • Exposure to typical noise levels associated with children’s play environments

Play Coach

Play Coaches provide structured, therapeutic play sessions tailored to the individual needs of each child. They create a consistent and supportive relationship while using specialized play techniques to support social-emotional growth and developmental goals. Play Coaches serve as the primary therapeutic relationship for children in their care.

Reports to: Site Manager for scheduling and day-to-day operations; Program Director for program quality and professional development

Key Responsibilities:

Session Facilitation
  • Lead 1:1 or small group play sessions using evidence-based therapeutic play techniques
  • Create individualized play plans based on each child’s unique needs and goals
  • Implement appropriate interventions and activities aligned with program methodology
  • Adapt session approach based on child’s responses and developmental progress
  • Maintain appropriate boundaries and professional relationship standards
  • Foster a safe, nurturing environment that promotes growth and exploration
  • Conduct initial and ongoing informal assessments of child development and needs
  • Observe and document detailed notes on child behavior, play themes, and progress
  • Track developmental milestones and areas for growth
  • Maintain comprehensive and confidential session records
  • Complete all documentation within required timeframes
  • Communicate effectively with caregivers about session highlights and child progress
  • Provide appropriate feedback and guidance to support families
  • Maintain appropriate professional boundaries with families
  • Collaborate with caregivers to ensure consistency between sessions and home
  • Address caregiver questions and concerns or escalate as appropriate
  • Participate in regular supervision and coaching sessions
  • Engage in ongoing training and professional development
  • Incorporate feedback into practice
  • Stay current on play therapy approaches and child development research
  • Collaborate with other Play Coaches to share best practices
  • Primary work location at assigned site
  • Part-Time or Full-Time Jobs availableĀ 
  • May require evening and weekend availability to accommodate families’ schedules
  • Physical requirements include sitting on floor, light lifting, and active play with children
  • Emotional resilience required for working with children experiencing challenges
  • Schedule may vary based on client needs

This website uses cookies to make sure you get the best experience on our website. Learn more on our Privacy Policy page.