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Privacy + Cookie Policy

Who we are

Our website address is: https://spiritedplaylabs.com.

MindBody

We use MindBody tools for open play, events, classes, and email marketing. By signing up with these services, we will collect data which may include your email address and other important details. This information is protected in MindBody and is never sold or used for any purpose aside from informing you. To learn more about how MindBody protects your data, you can see their Privacy Policy here.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Site Manager

The Site Manager leads daily operations at their assigned location, creating exceptional experiences for members while managing staff and facilities. This role serves as the on-site leader responsible for implementing organizational standards while addressing immediate needs and opportunities.

Reports to: Fractional Director of Operations

Key Responsibilities:

Staff Leadership & Development
  • Supervise and coordinate daily activities of site staff
  • Maintain staff schedules for the location
  • Provide real-time coaching and support to team members while relying on SPL philosophy and culture
  • Foster a positive, collaborative team culture
  • Communicate operational updates and requirements to onsite staff
  • Act as liaison between direct care staff (those who work on the floor daily) and management team to ensure needs of direct care staff are being reflected in management decisions in a timely manner using the agreed-upon communication methods
  • Provide regular feedback to staff about job performance and complete bi-annual performance reviews as it relates to SPL Handbook Policies
  • Observe & provide feedback for hiring of new staff members
  • Screen & onboard volunteers
  • Ensure exceptional service standards for all members
  • Address member questions, concerns, and feedback promptly
  • Oversee check-in/check-out processes
  • Create a welcoming, inclusive environment
  • Complete all first time visits to introduce new people to SPL and provide information about agreements and membership tiers
  • Send monthly emails to site specific members for updates & connections
  • Utilize Circle app for upcoming events and announcements
  • Contacting any member families in need of additional support or follow-up for repair after breakdown
  • Maintain facility standards for safety, cleanliness, and functionality
  • Conduct daily facility inspections and report back any outstanding issues to management; schedule staff for facility upgrades when possible outside of work hours
  • Coordinate basic maintenance and repairs
  • Manage local inventory and supplies
  • Implement safety and emergency procedures
  • Work with Program Director to update physical space / items quarterly
  • Communicate with landlord/property management when any issues arise
  • Maintain professional communication with members and staff by managing your location’s email account and telephone system daily
  • Maintain accurate attendance and participation records for both staff and members
  • Document member concerns and resolutions via written record
  • Book and properly schedule parties, site rentals, or additional speciality services including Play Coaching appointments and summer camp
  • Complete daily and weekly operational reports
  • Manage member’s contracts, which includes billing and interfacing with partner organizations this includes handling pauses or cancellations via email (never just in person or phone)
  • Manage administrative aspects of the play coaching role: schedule sessions through POS system, reschedule sessions as needed, stay in active communication with members, send introductory packets via email to new members
  • Rely on policies and procedures laid out via manuals and handbooks from Executive Team
  • Monthly RCEB Billing 
  • Quarterly list of who needs to be cancelled sent to Mikaela *RCEB families who’ve not visited in 3 months or more & did not notify us
  • Maintain detailed notes using Mindbody about each member family, including safety concerns, names/ages of children, and special information to know
  • Serve as primary on-site point of contact
  • Maintain clear communication with Executive Assistant
  • Provide regular updates to Director of Operations via email
  • Coordinate with other Site Managers on cross-location matters
  • Interface with vendors for basic service needs
  • Escalate significant issues appropriately
  • Primary work location at assigned site
  • Full-Time Role 
  • May require some evening and weekend availability
  • Physical requirements include standing for extended periods, light lifting, and mobility throughout facility
  • Fast-paced environment requiring adaptability and quick decision-making

Site Supervisor

The Site Supervisor is an assistant leadership role responsible for ensuring the smooth weekday morning and weekend operations of our play space. This includes supporting staff, engaging with families, handling administrative tasks, and maintaining a safe, inclusive, and affirming environment for neurodivergent and disabled children.

Reports to: Site Manager

Key Responsibilities:

Member Experience
  • Greet and warmly welcome families upon arrival
  • Complete check-in/check-out procedures accurately and efficiently
  • Answer questions about programs, memberships, and facility features
  • Address basic member concerns promptly or escalate to Site Manager when appropriate
  • Create an inclusive, supportive atmosphere for all children and families
  • Engage with children in an age-appropriate, encouraging manner
  • Monitor the play area continuously to ensure safety and appropriate behavior
  • Enforce safety rules consistently while maintaining a positive atmosphere
  • Respond quickly to any conflicts or safety concerns
  • Follow all emergency protocols when necessary
  • Document any incidents according to established procedures
  • Reset and sanitize toys and equipment between sessions following cleaning protocols
  • Maintain organization and cleanliness of all play areas throughout shifts
  • Conduct regular inventory checks of supplies and materials
  • Assist with opening and closing procedures
  • Identify and report any maintenance or safety issues
  • Maintain accurate attendance and membership records
  • Process basic transactions as needed
  • Assist with program registration when required
  • Organize and distribute program materials
  • Support special events and programs as needed
  • Primary work location at assigned site
  • Part-Time Role 
  • Weekend and morning availability required
  • Physical requirements include standing for extended periods, frequent bending and lifting of up to 25 pounds
  • Fast-paced environment requiring high energy and adaptability
  • Exposure to typical noise levels associated with children’s play environments

Play Coach

Play Coaches provide structured, therapeutic play sessions tailored to the individual needs of each child. They create a consistent and supportive relationship while using specialized play techniques to support social-emotional growth and developmental goals. Play Coaches serve as the primary therapeutic relationship for children in their care.

Reports to: Site Manager for scheduling and day-to-day operations; Program Director for program quality and professional development

Key Responsibilities:

Session Facilitation
  • Lead 1:1 or small group play sessions using evidence-based therapeutic play techniques
  • Create individualized play plans based on each child’s unique needs and goals
  • Implement appropriate interventions and activities aligned with program methodology
  • Adapt session approach based on child’s responses and developmental progress
  • Maintain appropriate boundaries and professional relationship standards
  • Foster a safe, nurturing environment that promotes growth and exploration
  • Conduct initial and ongoing informal assessments of child development and needs
  • Observe and document detailed notes on child behavior, play themes, and progress
  • Track developmental milestones and areas for growth
  • Maintain comprehensive and confidential session records
  • Complete all documentation within required timeframes
  • Communicate effectively with caregivers about session highlights and child progress
  • Provide appropriate feedback and guidance to support families
  • Maintain appropriate professional boundaries with families
  • Collaborate with caregivers to ensure consistency between sessions and home
  • Address caregiver questions and concerns or escalate as appropriate
  • Participate in regular supervision and coaching sessions
  • Engage in ongoing training and professional development
  • Incorporate feedback into practice
  • Stay current on play therapy approaches and child development research
  • Collaborate with other Play Coaches to share best practices
  • Primary work location at assigned site
  • Part-Time or Full-Time Jobs available 
  • May require evening and weekend availability to accommodate families’ schedules
  • Physical requirements include sitting on floor, light lifting, and active play with children
  • Emotional resilience required for working with children experiencing challenges
  • Schedule may vary based on client needs